Refund Policy

REFUND POLICY - REVITALIA

Effective from: August 22, 2025

SATISFACTION GUARANTEE

At Revitalia, we stand behind the quality of our products with a limited satisfaction guarantee. We want you to be completely satisfied with your purchase, so we offer refunds under the specific conditions detailed below.

GENERAL CONDITIONS

Eligible Products

  • Only unopened products, in their original and sealed packaging
  • Products within the warranty period specified for each item
  • Products purchased directly through official Revitalia channels

Non-Eligible Products

  • ❌ Products opened, used or with a broken seal
  • ❌ Products outside the warranty period
  • ❌ Products purchased from unauthorized third parties
  • ❌ Products damaged due to misuse or customer negligence
  • ❌ Personalized or special edition products

WARRANTY PERIODS

Refund periods vary by product and are clearly specified on each product page:

  • Renova - Progesto : 60 calendar days
  • Other products : 30 calendar days
  • Products on sale or discount : 15 calendar days

The period starts from the date of purchase.

REFUND PROCESS

1. Application

2. Authorization

  • You will receive a response within 48-72 business hours.
  • Only applications for products that meet all requirements will be processed.

3. Return

  • The customer is responsible for return shipping costs.
  • You must use the shipping method specified by Revitalia
  • The product must arrive in perfect condition

4. Processing

  • Once the product is received and verified, the refund will be processed within 5-10 business days.
  • Original shipping charges are NOT refundable.

REFUND METHODS

  • PayPal : Refund to the same PayPal account used
  • Credit/Debit Card : Reverse to the same payment method (5-10 business days)
  • Bank Transfer : Requires providing valid bank details

SHIPPING COSTS

  • Original shipping costs : Non-refundable
  • Return costs : At the customer's expense
  • Exception : Only in cases of defective products or shipping error by Revitalia

EXCEPTIONS AND SPECIAL POLICIES

Defective Products

If you receive a defective product from the factory:

  • Contact within the first 48 hours
  • Provide photographs of the defect
  • Revitalia will cover all shipping costs

Shipping Errors

If you receive an incorrect product due to our error:

  • Full refund including original shipping
  • Free shipping of the correct product

Special Offers

  • Black Friday/Cyber ​​Monday : Only 7 days warranty
  • Clearances : All sales are final
  • Bundles/Packages : Must be returned complete

IMPORTANT RESTRICTIONS

Limits per Client

  • Maximum 2 refunds per customer per calendar year
  • Customers with multiple refunds may be restricted from future purchases.

Partial Refunds

  • Partial refunds on individual products are NOT accepted.
  • Processing fees of 3.5% may apply depending on the payment method.

FRAUD AND ABUSE

Revitalia reserves the right to:

  • Deny refunds to customers with a history of abuse
  • Request official identification to verify identity
  • Restrict future purchases in cases of confirmed fraud

INTERNATIONAL PRODUCTS

  • Products shipped outside of Mexico have a reduced period of 15 days
  • Import/export costs are the responsibility of the customer.
  • Tariffs and taxes are NOT refundable.

CONTACT AND DISPUTES

Customer Service

Email : therevitaliaofficial@gmail.com
Hours : Monday to Friday, 9:00 AM - 6:00 PM (GMT-6)
Response time : 24-48 business hours

Dispute Resolution

  • All disputes must be initiated by email.
  • Revitalia will seek a friendly resolution before legal proceedings.
  • This policy is governed by the commercial laws of Mexico.

MODIFICATIONS

Revitalia reserves the right to modify this policy at any time without prior notice. Changes will take effect immediately upon posting on our website.

Last updated : August 22, 2025

This refund policy is part of our general terms and conditions. By making a purchase, you agree to these terms in full.

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