Shipping Policies

SHIPPING POLICY - REVITALIA

Effective from: August 22, 2025

GENERAL SHIPPING INFORMATION

At Revitalia, we work with the best international logistics companies to ensure your products arrive safely and on time anywhere in the world. Our processing and shipping times are designed to maintain the highest quality in every order.

PROCESSING TIMES

Standard Processing

1 to 3 business days for preparation and packaging
Orders are processed Monday through Friday.
No processing on weekends or holidays

Order Cutting

Orders before 2:00 PM : Same day processing
Orders after 2:00 PM : Processing the next business day
Orders placed Friday after 2:00 PM : Processing the following Monday

DELIVERY TIMES

Standard International Shipping

8 to 10 business days after processing
Main urban areas : 8-9 business days
Rural or hard-to-reach areas : 10-15 business days

Total Time (Processing + Shipping)

Minimum time : 9 business days
Maximum time : 15 business days
Remote areas : Up to 20 business days

GEOGRAPHIC COVERAGE

International Coverage

✅ Available in over 180 countries
✅ Main destinations : America, Europe, Asia, Oceania
✅ Urban areas : Guaranteed coverage
✅ Rural areas : Subject to availability of local operators

Restricted Areas

Remote Islands : Additional time of 5-10 business days
Conflict zones : Subject to individual assessment
Remote postal codes : Check availability
Countries with trade restrictions : Not available

COURIER COMPANIES

We work exclusively with certified logistics operators:

DHL Express
FedEx International
UPS Worldwide
Certified local operators

Revitalia automatically selects the best option based on destination and availability.

SHIPPING COSTS

Rate Calculation

Shipping costs are automatically calculated during checkout based on:

Final destination
Package weight and dimensions
Selected shipping method

Approximate Rates

America : $15 - $45 USD
Europe : $20 - $55 USD
Asia : $25 - $60 USD
Oceania : $30 - $65 USD
Africa : $35 - $70 USD

FREE Shipping

Orders by region : Minimum varies by country
Special promotions : According to published validity
VIP Clients : Exclusive Benefits

ORDER TRACKING

Tracking Information

International tracking number sent by email within 24-48 hours after dispatch
Real-time tracking through the operator platform
Automatic updates via SMS or email (when available)

Order Status

Processing : Preparation and packaging (1-3 days)
In International Transit : En route to destination country
Local Customs : Import Process (1-3 additional days)
In Local Delivery : Last kilometer of delivery
Delivered : Confirmation of receipt

DELIVERY CONDITIONS

Requirements for Delivery

Complete and correct address according to local format
Active telephone number to coordinate delivery
Person of legal age to receive the package
Official identification when required by the operator

Delivery Attempts

Maximum 3 delivery attempts included
Rescheduling according to local operator policies
After the limit of attempts : Package in local distribution center

INCORRECT OR INCOMPLETE ADDRESSES

Customer Responsibility

Verify data before confirming order
Incorrect addresses : Customer assumes reshipping costs
Incomplete data : Can cause significant delays

Correction Process

Changes before shipping : No additional cost
Changes after shipment : Variable cost according to operator
Returned packages : Customer assumes second shipping costs

CUSTOMS AND TAXES

Responsibilities

Import taxes : To be paid by the recipient
Tariffs : According to local legislation of the destination country
Customs management : Responsibility of the operator and recipient

Declaration of Value

Declared value : Actual selling price of the product
Classification : According to international tariff codes
Documentation : Commercial invoice included

Customs Detentions

Customs delays : 1-5 additional business days
Additional documentation : May be requested by authorities
Additional costs : Customs clearance at the recipient's expense

UNDELIVERED PRODUCTS

Rejected Packages

Customer rejects package : Return cost borne by customer
No deliveries : Local operator policies apply
Incorrect address : Customer assumes full correction costs

Lost or Damaged Packages

Immediate report : Within 48 hours of the estimated date
International Research : 7-14 business days
Replacement : Once the loss has been confirmed by the operator

SPECIAL RESTRICTIONS

International Holidays

Different calendars : Delays depending on the destination country
High seasons : Christmas, New Year (+3-7 additional days)
Local Holidays : May affect final delivery

Product Restrictions

Controlled products : Subject to local regulations
Prohibitions : According to the legislation of the destination country
Special licenses : Required in some countries

PACKING AND HANDLING

International Standards

Discreet packaging : No external product information
Premium Protection : Certified for international shipping
Hermetic sealing : Ensures integrity during transit
International labels : According to transport regulations

Documentation

Commercial invoice : Included in all shipments
Packing List : Full details of contents
Certificates : When required by regulations

WEATHER CONDITIONS AND FORCE MAJEURE

External Factors

Weather conditions : May cause delays
Geopolitical situations : Affecting transportation routes
Pandemics or emergencies : International transport restrictions

Limitation of Liability

Factors beyond control : Do not generate compensation
Delays caused by third parties : Operator's responsibility
Extraordinary events : Temporary suspension of services

SPECIAL POLICIES

Corporate Deliveries

Offices : Delivery to authorized reception
Medical centers : Subject to local policies
Institutions : Prior authorization required

High Risk Zones

Individual evaluation : Each submission analyzed
Additional insurance : May be required
Temporary restrictions : According to security conditions

RESPONSIBILITIES AND LIMITATIONS

Revitalia's Responsibility

Timely processing : According to published times
Professional packaging : Products adequately protected
Correct documentation : Accurate billing and declarations

Limitations

External operators : Third party liability
Local regulations : Beyond Revitalia's control
Extraordinary conditions : Force majeure events

CLAIMS AND DISPUTES

International Claims Process

Contact : therevitaliaofficial@gmail.com within 72 hours
Required information : Order number, guide, photographic evidence
Research : 5-10 business days (international shipping)
Resolution : According to research results

Jurisdiction

Commercial disputes : Subject to international arbitration
Applicable law : According to general terms and conditions

ORDER MODIFICATIONS

Before Processing

Changes allowed : Address, products, shipping method
Deadline : Before 2:00 PM on the processing day

After Processing

NO changes are allowed once shipped internationally
Cancellation : Impossible after dispatch
Interception : Only in exceptional cases with additional costs

INTERNATIONAL CONTACT

Email : therevitaliaofficial@gmail.com
Global Time : Monday to Friday, 9:00 AM - 6:00 PM (GMT-6)
Response Time : 24-48 business hours
Languages : Spanish, English

POLICY MODIFICATIONS

Revitalia reserves the right to modify this international shipping policy at any time. Changes will be effective for orders placed after the publication date.

Last updated : August 22, 2025

This policy is an integral part of our international terms and conditions. By placing an order, you agree to these terms and the regulations applicable in your country.