Terms and Conditions

Terms and Conditions - Revitalia

Effective from: August 1, 2024

1. GENERAL INFORMATION

1.1 Company Identification

Revitalia is a feminine wellness brand that operates through digital platforms and authorized distribution channels.

1.2 Official Contact

Email : therevitaliaofficial@gmail.com
Business Hours : Monday to Friday, 9:00 AM - 6:00 PM (GMT-6)

1.3 Acceptance of Terms

By accessing our website, making a purchase, or using our services, you agree to be legally bound by these Terms and Conditions in their entirety. If you disagree with any part of these terms, you should refrain from using our services.

2. DEFINITIONS

For the purposes of these terms, the following are understood as:

"Revitalia" , "we" , "our" : The company and its authorized representatives
"Client" , "you" , "user" : Any person who accesses or uses our services
"Products" : All items offered by Revitalia
"Services" : All business activities, customer service and support provided
"Website" : All digital platforms where we operate

3. ELIGIBILITY AND REGISTRATION

3.1 Minimum Age

Our services are intended exclusively for individuals over the age of 18. By using our services, you represent and warrant that:

You are of legal age under the laws of your jurisdiction
Has the legal capacity to enter into binding contracts
All information provided is true and accurate.

3.2 Geographical Restrictions

Our products may not be available in all jurisdictions due to local regulations. It is the customer's responsibility to verify the legality of the import in their country.

3.3 Account Information

The client is responsible for:

Maintain the confidentiality of your account information
Provide accurate and up-to-date data
Immediately report any unauthorized use

4. PRODUCTS AND PRICES

4.1 Product Availability

Products are subject to availability
We reserve the right to discontinue products without prior notice.
Images are representative and may vary from the actual product.

4.2 Prices

All prices are shown in the currency specified in each region.
Prices may change without notice.
Prices do not include taxes, duties or import charges.
Offers and discounts are valid for a limited time.

4.3 Price Errors

We reserve the right to correct pricing errors.
In case of obvious error, we will contact the customer before processing the order.
The customer can cancel the order without penalty if he does not accept the correct price.

5. ORDERS AND PAYMENTS

5.1 Order Process

Orders are subject to availability and confirmation.
We reserve the right to refuse orders for any reason.
Order confirmation does not guarantee product availability.

5.2 Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, MasterCard)
PayPal
Bank transfers (depending on region)
Other methods specified during checkout

5.3 Payment Processing

Payments are processed at the time of order placement.
Charges will appear as "REVITALIA" on your statement.
In case of rejected payment, the order will be automatically cancelled.

6. SHIPPING AND DELIVERY

6.1 Shipping Policy

Specific shipping terms are governed by our Shipping Policy , which forms an integral part of these terms.

6.2 Responsibilities

Revitalia is responsible until delivery to the logistics operator
The customer is responsible for providing correct and complete address
Delays due to external factors are not the responsibility of Revitalia.

6.3 Product Inspection

The customer must inspect the products upon delivery.
Any visible damage must be reported within 48 hours.
Acceptance of the package constitutes conformity with the condition of the product

7. REFUNDS AND RETURNS

7.1 Refund Policy

Specific refund terms are governed by our Refund Policy , which forms an integral part of these terms.

7.2 General Conditions

Only unopened products are eligible for a refund.
The customer assumes the return costs except in cases of factory defects.
Refunds are processed using the original payment method.

8. APPROPRIATE USE OF PRODUCTS

8.1 Health Information

Our products are not intended to diagnose, treat, cure or prevent any disease.
Consult a healthcare professional before using our products.
Do not exceed the recommended doses

8.2 Contraindications

Do not use during pregnancy or breastfeeding without medical supervision.
Discontinue use if you experience adverse reactions.
Keep out of reach of children

8.3 User Responsibility

The client is fully responsible for:

Check compatibility with your health condition
Follow the instructions for use correctly
Seek medical attention if necessary

9. INTELLECTUAL PROPERTY

9.1 Copyright

All content on our platforms, including but not limited to:

Texts, images, logos, designs
Product names and trademarks
Software and source code

It is protected by intellectual property rights and belongs to Revitalia.

9.2 Permitted Use

Personal and non-commercial use of the content
Do not reproduce, distribute or modify without written authorization.
Do not use our trademarks without express permission.

9.3 Infractions

Violations of intellectual property rights can result in:

Immediate suspension of services
Corresponding legal actions
Claim for damages

10. PRIVACY AND DATA PROTECTION

10.1 Data Collection

We collect information necessary to:

Process orders and payments
Provide customer service
Comply with legal obligations

10.2 Use of Information

We do not sell or share personal data with third parties without consent.
We may use information to improve our services
Data is kept secure by appropriate technical measures

10.3 Cookies and Tracking Technologies

We use cookies to improve user experience
The user can configure his browser to reject cookies.
Some functionality may be limited without cookies.

11. LIMITATION OF LIABILITY

11.1 General Exclusions

To the fullest extent permitted by law, Revitalia shall not be liable for:

Indirect, incidental or consequential damages
Loss of profits, data or business opportunities
Damages resulting from the use or inability to use our products

11.2 Limits of Liability

Our maximum liability will not exceed the price paid for the specific product.
This limitation applies regardless of the legal theory used.
Some jurisdictions may not allow these limitations.

11.3 Third Party Products

We are not responsible for third-party products or services.
Third party warranties are the sole responsibility of such third parties.
Transactions with third parties are at the customer's risk.

12. INDEMNIFICATION

12.1 Obligation to Indemnify

The client agrees to indemnify and hold Revitalia harmless from any:

Claim arising from the use of our products
Violation of these terms and conditions
Infringement of third party rights
Fraudulent or illegal activity

12.2 Legal Defense

Revitalia reserves the right to assume the exclusive defense of any matter subject to indemnification, and the customer may not settle any claim without our written consent.

13. TERMINATION

13.1 Termination by the Client

The client can terminate his relationship with us at any time.
Pending orders will follow the original terms
Financial obligations remain in force

13.2 Termination by Revitalia

We may terminate or suspend the service immediately if:

The client violates these terms
Fraudulent activity suspected
It is required by law or authorities

13.3 Effects of Termination

Existing guarantees and obligations remain in force
The client must cease using our services
Limitations of liability survive termination

14. DISPUTE RESOLUTION

14.1 Direct Negotiation

All disputes should be attempted to be resolved first through direct communication.
Contact therevitaliaofficial@gmail.com to start the process
We will provide a response within 5 business days.

14.2 Arbitration

Unresolved disputes will be submitted to binding arbitration.
The arbitration shall be governed by the rules of international commercial arbitration.
The place of arbitration will be determined according to the nature of the dispute.

14.3 Class Action Waiver

The client waives the right to participate in class actions
All disputes will be resolved individually.
This waiver is severable from the rest of these terms.

15. FORCE MAJEURE

15.1 Force Majeure Events

We will not be liable for delays or failures caused by:

Natural disasters, pandemics, wars
Government actions or regulatory changes
Failures in essential third-party services
Any event beyond our reasonable control

15.2 Notification and Mitigation

We will notify you of force majeure events as soon as possible.
We will take reasonable steps to mitigate the effects
Contractual terms will be extended for the duration of the event.

16. MODIFICATIONS

16.1 Right to Modify

We reserve the right to modify these terms at any time.
Changes will be posted on our website.
Continued use constitutes acceptance of the new terms.

16.2 Notification

Significant changes will be notified by email when possible.
It is the customer's responsibility to periodically review the terms
Changes do not affect orders already processed.

17. APPLICABLE LAW AND JURISDICTION

17.1 Applicable Law

These terms are governed by and construed in accordance with international trade laws and global best business practices.

17.2 Jurisdiction

For international disputes, principles of international commercial arbitration will apply.
The competent courts will be determined according to the specific nature of each dispute.
The parties submit to the jurisdiction of said courts.

18. GENERAL PROVISIONS

18.1 Entirety of the Agreement

These terms, along with our privacy, shipping, and refund policies, constitute the entire agreement between the parties.

18.2 Divisibility

If any provision is held invalid, the remaining terms will remain in full force and effect.

18.3 Waiver

Failure to enforce any provision does not constitute a waiver of future rights.

18.4 Assignment

The client cannot assign his rights or obligations without our consent.
Revitalia may assign these terms to affiliates or successors

18.5 Languages

These terms are available in multiple languages
In case of discrepancy, the Spanish version will prevail.

19. CONTACT INFORMATION

For any questions regarding these Terms and Conditions:

Email : therevitaliaofficial@gmail.com
Subject : "Terms and Conditions Inquiry"
Response time : 24-48 business hours

20. EFFECTIVE DATE

These Terms and Conditions are effective August 22, 2025 , and remain in effect until modified as set forth in Section 16.

Last updated : August 22, 2025
Version : 1.0

By using our services, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.